SETARA COSMETICS Shipping Policy

Introduction

Welcome to SETARA COSMETICS, your go-to source for exceptional oriental perfumes. This Shipping Policy aims to provide you with pertinent information about our shipping procedures and costs, in line with Italian and EU e-commerce laws.

Section 1: Shipping Rates and Tiers

We offer tiered shipping rates for your convenience:

• Orders under €30.00: Delivery fee is €5.95.

• Orders from €30.00 to €75.00: Delivery fee is €4.95.

• Orders above €75.00: Enjoy free Shipping.

Section 2: Delivery Timeframes

• Standard Orders: Delivered in just 2/3 working days within Italy.
• Sample Orders: Shipping of orders that ONLY include samples takes 2 to 4 working days.

Section 3: Order Processing

We process orders in chronological order, typically within 3 Working days. Orders placed before 4:00 PM have a higher likelihood of being delivered on the next working day.

Section 4: Shipping Providers and Tracking

We collaborate with reliable shipping partners such as BRT, GLS, DHL, FedEx, and Italian Postal Service. After dispatch, you will receive a tracking number to monitor your package's journey.

Section 5: Shipping Restrictions

Please be advised that we do not ship to PO Boxes or military addresses in accordance with Italian regulations.

Section 6: Missing or Damaged Items

Should you encounter any issues such as missing or damaged items, please reach out to our customer service team immediately for resolution.

Section 7: Legal Considerations

We reserve the right to update this Shipping Policy in accordance with changes in Italian or EU law. We strongly recommend this Shipping Policy be reviewed by a qualified legal advisor.

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Disclaimer: This Shipping Policy is intended for informational purposes.