SETARA COSMETICS Terms and Conditions

Introduction

Welcome to SETARA COSMETICS, Rome's premier online boutique for high-quality oriental perfumes. By placing an order on our e-commerce platform, you are agreeing to our terms, conditions, and privacy policies. We highly encourage you to read and understand these policies for a smooth shopping experience.

Section 1: Order Acceptance and Processing

Upon receiving your online order, SETARA COSMETICS commits to fulfilling your purchase in alignment with the stipulations provided in these terms and conditions. However, we hold the right to decline orders that do not meet our quality standards or cannot be verified for payment.

Section 2: Product Availability and Verification

We strive to keep our online inventory up-to-date. If the product you ordered is unavailable, we will notify you promptly via email to discuss alternative options or offer a full refund.

Section 3: Pricing and Payments

All product prices on our site are indicated in Euros (€) and include VAT (IVA) as required by Italian law. We offer multiple secure payment methods for your convenience. Prices may occasionally change due to legislative adjustments or supplier price amendments. The price displayed at the time of your order confirmation is the price you will be charged.

Section 4: Right to Withdrawal

In compliance with Italian Legislative Decree no. 206/2005, you have the right to withdraw your order within 14 days from the day you or a third party receives the goods. An explicit declaration of withdrawal should be made within this timeframe to be eligible for a refund, excluding delivery costs. Please refer to our Return and Refund Policy for full details.

Section 5: Privacy and Personal Data Collection

SETARA COSMETICS adheres strictly to the General Data Protection Regulation (GDPR) guidelines and Italian Legislative Decree no. 196/2003, as amended by Legislative Decree no. 101/2018. We collect information necessary to fulfill your orders and improve our services. Full details are available in our Privacy Policy.

Section 6: Cookies and Tracking Technologies

To optimize user experience, we employ cookies and other tracking technologies. Non-essential cookies are only placed with your explicit consent. You can manage your preferences through our cookie consent settings at any time.

Section 7: Warranty and Customer Service

All our oriental perfumes undergo rigorous quality checks. Any discrepancies between received goods and the order will be rectified in accordance with Italian consumer protection laws and the EU legal guarantee of conformity (2 years from delivery).

Section 8: Intellectual Property

All content on SETARA COSMETICS, including but not limited to text, images, and multimedia elements, is protected by copyright. Unauthorized use or reproduction is strictly prohibited.

Section 9: Dispute Resolution

For any disputes, we encourage you to contact us first at info@setaracosmetics.it. If a resolution cannot be reached, you may use the Online Dispute Resolution platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr

Section 10: Your Rights as a European Resident

As a European resident, you have the right to request access to, rectification of, or deletion of your stored personal data. Please refer to our Privacy Policy for full details on how to exercise your rights.

Section 11: Data Retention and Record-Keeping

We retain order history and related information for record-keeping and legal compliance purposes. Payment details are handled exclusively by our payment service providers and are not stored by SETARA COSMETICS. You may request deletion of your personal data at any time, subject to legal retention obligations.

Section 12: Amendments

We reserve the right to periodically update these terms and conditions to reflect changes in legislation or business operations. Continued use of our website following any changes constitutes acceptance of the updated terms.

Section 13: Contact Information

For any further questions or clarifications, please email us at info@setaracosmetics.it

You can also reach us via WhatsApp: https://wa.me/3285545278

We aim to resolve all issues in a timely manner.